limehome Embraces Experience-Led Growth, Hikes Its NPS Rate By 22%

Watch on YouTube.limehome's lifted its NPS score by an impressive 22 percent after embracing an experience-led growth strategy.To dive deeper into how the hospitality giant achieved the result, CX Today's Charlie Mitchell caught up with Julia Zuber, Customer Insights Lead at limehome, and David Ascott, Strategy Lead at Chattermill.They discuss:Why did limehome embrace the experience-led growth concept? limehome's approach to experience-led growth Initiatives that limehome ran to achieve experience-led growth The results of limehome's new strategy Advice for achieving experience-led growth For more on the tech that limehome leveraged, visit Chattermill.Want to take Chattermill's Experience-Led Growth Maturity Online Evaluation? If so, visit: https://chattermill.com/experience-led-growth-maturity-assessmentThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.