Lisseth Zouhbi, Chief Human Resources Officer at Child Care Resource Center

Navigating Change: Insights from Lisseth Zouhbi on Organizational HR TransformationIn this episode of the Built by People Podcast, host Dave welcomes Lisseth, the Chief Human Resources Officer for Childcare Resource Center. Lisseth shares her extensive career journey in human resources, which spans almost 25 years, including her transition from hospitality to the nonprofit sector. She discusses major organizational changes she has helped navigate, such as the implementation of Workday using the ADKAR model. Lisseth also delves into learning and development initiatives, emphasizing the use of AI tools for microlearning and leadership training tracks. Additionally, she explores aligning a company's business strategy with its people strategy through HR governance surveys, and recounts how she turns skeptics into advocates for change. Lisseth concludes with parting advice on adapting to constant change and staying curious, particularly with the rise of AI. This episode provides valuable insights into effective HR leadership and change management.00:00 Introduction and Career Journey01:38 Navigating Major Organizational Change04:06 Learning and Development Initiatives07:24 Aligning Business and People Strategy09:09 Turning Skeptics into Advocates12:01 Case Study: Microsoft’s Cultural Transformation12:42 Parting Advice and ConclusionPrevi is a private pricing network that is free for companies to launch and maintain. It saves employees $2,200/year on essential services like their cell phone and auto insurance bill. ⁠⁠⁠⁠⁠Visit here to learn more⁠⁠⁠⁠⁠.