Listen First, Scale Second

In this episode of The Executive Edge with Dr. Aman Kaur, Dr. Kaur sits down with Jeff Leger, CEO of 123Dentist, one of Canada’s largest dental support organizations.Just 10 months into his role, Jeff shares what he learned from visiting more than 100 clinics, how his background in pharmacy and large-scale healthcare leadership shaped his approach to dentistry, and why listening remains one of the most powerful tools in leadership.Together, they explore the future of DSOs in Canada, the connection between oral health and whole-body health, the importance of clinician support, and how 123Dentist is approaching growth, mentorship, AI, diversity, and patient care at scale.This conversation offers a thoughtful look at what it takes to lead a growing healthcare organization without losing sight of the people, culture, and care at the center of it all.In this Executive Feature, you’ll discover:●     Why Jeff prioritized visiting more than 100 clinics in his first six months as CEO●     How his background in pharmacy and healthcare leadership shaped his transition into dentistry●     Why listening is one of the most underrated skills in executive leadership●     How 123Dentist is scaling while staying rooted in patient care and clinician support●     The role DSOs can play in expanding access, mentorship, training, and career growth●     Why oral health must be part of the broader conversation around whole-body health●     How 123Dentist is approaching AI with curiosity, discipline, and real-world testing●     Why office manager training is a critical investment in the future leadership pipeline●     What dentists should ask when considering whether a DSO partnership is the right fit●     Jeff’s perspective on growth, culture, diversity, and building a strong healthcare organization at scaleAbout Jeff LegerJeff Leger is the CEO of 123Dentist, one of Canada’s largest dental support organizations. With a background as a pharmacist and a career leading large-scale healthcare organizations, Jeff brings a patient-centered, people-first approach to dental leadership. His leadership style is grounded in listening, collaboration, and building systems that help clinicians deliver exceptional care.