Listen Up! by Karen Mangia

https://thebookvoice.com/podcasts/2/audible/98638 to listen full audiobooks. Title: Listen Up! Author: Karen Mangia Narrator: Rachel Perry Format: mp3 Length: 7 hrs and 34 mins Release date: 11-17-20 Ratings: 5 out of 5 stars, 1 rating Genres: Customer Service Publisher's Summary: There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise reveals how to create a customer experience that's built on listening and designed for engagement.