Listening Beyond Hearing | Nikki Shingle's Story (Ep. 39)

In Episode 39 of The North Group Podcast, Kent Hartzler interviews team member Nikki Shingle, who reflects on key lessons from her early career and her life-altering experience of losing her hearing as an adult. Through this unexpected challenge, Nikki discovered the profound importance of being fully present, even when she couldn’t always hear the world around her. She explores the powerful distinction between hearing and truly listening—where hearing simply involves processing sounds and listening means entering into a space of understanding with another. Additionally, Nikki discusses how her experiences have taught her the importance of saying "yes" intentionally. She’s developed a personal framework to decide when to say "yes" versus "no" to opportunities, with a strong emphasis on making time for people and being a good listener. Join us for this thoughtful conversation, where Nikki reflects on how, even in difficult times, there is always reason to remain hopeful. Stay tuned for parts 2 and 3 of Nikki's story to be released on our website in the coming weeks!