Listening Deeply to People with Indi Young

UX-radio.com is a podcast about Information Architecture, User Experience, and Design. Hosts Lara Fedoroff and Chris Chandler talk with industry experts with the purpose to educate, inspire and share resources. In this episode, Indi Young talks about the problem space [of design] where the focus is on people, not users. Her way of approaching the problem allows teams to truly pay attention to people, without letting cognitive bias and assumptions creep in.