Listening Strengthens Your Voice - Michael Teasdale

Operational Excellence Michael Teasdale, a member of the Advisory Council at California Lutheran University, covered a lot of ground in this informative talk with Mark. Michael spent most of his career in Healthcare and had a background in Theater, Communications and spends a lot of his time now with public service projects in Ventura County. Always ask, Did I learn something?" Topics included; • Working at Baxter, in Paris and Wisconsin and at General Electric • How you look at an organization's Operational Excellence; • Who is their customer - what to they need or want • What is the beginning and the end of the process • Identify the Key Steps in the process • Getting people to understand their role in the process and why this is critically important • Are you asking the right questions? • His life in the Theater - as a director, and how it influenced his business career • The BING Theory - love this. • Interesting difference between theater and other performance types • The importance of communications in business • His five years as a speaker coach • His tips for speakers • Know what you want to accomplish - what do you want the audience to say, do or think • Understand your audience and ask, Why are they there? • Why should they care?