Listening vs Fixing: What People Actually Need When They're Struggling

In this episode of The Care Podcast, Lucy, Director of People at Unique Senior Care, explores why listening is often more powerful than trying to solve someone's problems. From supporting people through emotional challenges to helping loved ones accept care, Lucy shares practical insights on building trust, understanding resistance, and responding with compassion. Who this is for: ✓ Family carers supporting an older loved one ✓ Anyone navigating conversations about home care ✓ Care professionals looking to improve communication skills ✓ Families facing resistance to care or support In this video we cover: ✓ What active listening really looks like in care ✓ Recognising verbal and non-verbal signs that someone is struggling ✓ Why trying to "fix" problems can sometimes damage trust ✓ How carers can respond when someone is distressed or resistant ✓ Supporting loved ones who don't want care ✓ Building stronger relationships through empathy and understanding About Unique Senior Care Unique Senior Care is an award-winning home care provider, trusted by families across the UK. With years of experience and a commitment to excellence, we specialise in dignified, personalised support — from companionship to complex needs. Our expert teams are here to help your loved ones live safely and independently, every step of the way. 📞 Call us for advice: 0808 134 1161 👍 If you found this helpful, please like, subscribe and share — it helps more families find trusted support. Explore more support: 🎙️ Care Podcast Playlist: https://www.youtube.com/playlist?list=PL8fboT9aroWT_IldwcpXdgl7H4p21icBW Further resources and support: 🌍 Care Advice Hub: https://www.uniquecare.co.uk/care-advice-hub/ 🏠 Website: https://www.uniquecare.co.uk 💷 Home Care Cost Calculator: https://www.uniquecare.co.uk/home-care-costs-calculator/ ❓ Is It Time for Care? https://www.uniquecare.co.uk/is-it-time-for-care/ 👩‍⚕️ Join Our Team: https://www.uniquecare.co.uk/carer-jobs/ Follow us: Instagram: https://www.instagram.com/unique.senior.care/ LinkedIn: https://www.linkedin.com/company/unique-senior-care/ Facebook: https://www.facebook.com/UniqueSeniorCareUK #CarePodcast #ActiveListening #HomeCare #FamilyCaregiver #CareAdvice #DementiaCare #ElderCare #CommunicationSkills #CareSupport #UniqueSeniorCare