Live at Engage Summit 2025: Driving Higher Ed Transformation with Urgency and Empathy

In this bonus episode recorded live from the Engage 2025 Summit, Dustin chats with Dan Roberts, Special Projects Manager at San Diego Miramar College. Dan has one job: lead the implementation of Element451 across campus. With decades of experience in marketing and student engagement, Dan breaks down what it really takes to lead a CRM transformation: cross-campus buy-in, empathy for overworked staff, and relentless communication. This episode is a masterclass in change management, culture work, and why now is the moment for higher ed to rethink how it communicates with students.Guest Name: Dan Roberts, Special Projects Manager, San Diego Miramar CollegeGuest Social: LinkedInGuest Bio: Dan Roberts boasts over two decades of experience with a remarkable skill set that includes strong relationship-building, open communication, and impeccable time management. His past work experience across multiple industries highlights his dedication to consulting and business growth. Dan excels in streamlining sales processes, aligning organizational goals with daily operations, implementing business process outsourcing, project management, and crafting effective marketing strategies, including social media and content marketing.  - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.