Live check in Q&A No.80

If someone enquires and wants to know prices straight away, is there ways we can show plenty of value before and during the consultation? How can I phrase questions in a client feedback survey, so that I get critical feedback on what I can do better? How to start to promote online coaching Please can you give me your thoughts on tracking conversations. When tracking daily 'conversations' I'm guessing I only track the conversations I have with leads I want to have continuous conversation with and then maybe sell to. Is that correct? If the conversation with a lead is a NO GO (not my fit / not my niche / bit of a tit) I am guessing I don't track that one and move on. Thanks I have watched the small group training webinar. I am going to give my clients access to Truecoach so they have access to workouts out with their sessions. Is it ok to give all clients the same program to follow? Or should they all follow different ones? I was planning on giving them all the same plan with instructions on how to personalise it, any thoughts? How to create phycological safety for clients? I feel one of my clients is under reporting her food, she sends me what she eats daily, when I see her calorie it’s like 1000 kcal, but she is loosing weight at a very slow rate, ( she is overweight) I asked her few times if she’s consuming anything else, or probably not tracking everything, she said she’s 100 honest. She used to binge eat before, I’m concerned she is not being 100% honest with me. Fuck me! Check this out. Done on a Sunday. Calm down lads. On a serious note though, as I write this, I'm struggling a bit as I feel my retention/churn is poor. This is making me a bit paranoid that I'm not delivering on something within the service. Feedback is always good, which adds to the feeling that something is amiss. How can I encourage solid honest feedback that will help me build a better service? Cheers.