Live From HIMSS 2023: The Tech Tools Boosting Veteran Experience

from HealthCast · host GovCIO Media & Research

The Veterans Experience Office is developing new strategies to leverage data and technology to be the leading customer experience organization in government. The office's Executive Director of Multi-Channel Technology Nathan Sanfilippo joined us live from HIMSS 2023 in Chicago to explain the evolution of new tools and services like the VA: Health and Benefits mobile application and upcoming voicebot pilot, which incorporates human-centered design principles to meet the veteran where they are.

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This episode was published on April 18, 2023.

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