Living and Working at Energy Vets Taranaki with Kylie Lindsay - Clinic Services Manager - pt 1/2 - 1033

From Client to Clinic Leader: Kylie Lindsay on Energy Vets’ Growth and Team CultureKylie Lindsay didn’t originally join Energy Vets as a staff member — she joined as a client.Growing up in rural Inglewood with horses and other animals, the clinic (then Inglewood Veterinary Services) cared for the animals on her family’s lifestyle block. One day, while a vet was visiting one of her horses, Kylie asked whether there might be any work available at the clinic.Her timing was good. A role had just opened on the after-hours phone team.More than twenty years later, Kylie is now Clinic Services Manager, overseeing reception, companion animal services, and stock across Energy Vets’ Inglewood and Waitara clinics in Taranaki on New Zealand’s North Island.In this conversation with Julie South, Kylie reflects on the growth of the clinic over the past two decades, how teams rotate across both clinics so clients receive consistent service, and the professional development opportunities available across the whole team — including reception and support staff.She also shares one of the clinic’s quieter success stories: the number of kennel hands who have gone on to train in the veterinary industry, with several returning to work at Energy Vets after completing their studies.When asked to describe the team in three words, Kylie chooses: welcoming, supportive, and professional.Next week, Kylie talks about the type of veterinarian who fits the EnergyVets team and her own journey from answering after-hours phones to becoming a shareholder and director in the business.In This Episode00:04 – Introduction to the REAL+STORY episode with Kylie Lindsay 01:33 – Kylie’s role and how long she has been with the clinic 02:02 – Joining the clinic after originally being a client 03:45 – Growing up in the Hutt Valley, Rotorua, and settling in Taranaki 04:34 – Raising children and schooling in rural Taranaki 08:19 – Sporting opportunities and life in the region08:49 – Growth of the clinic since 2005 10:41 – Professional development and leadership training 12:34 – Rotating teams across the Inglewood and Waitara clinics15:27 – How Kylie’s role evolved as the clinic grew 17:10 – Examples of team members stepping into leadership roles 19:16 – Energy Vets’ “best kept secret” — the culture 21:14 – Kennel hands entering the veterinary profession 22:57 – Former kennel hands returning to work at the clinic 23:31 – Three words Kylie uses to describe the teamHiring LinkEnergy Vets is currently looking for an experienced small animal veterinarian ready to co-lead the companion animal team.Learn more here:vetclinicjobs.com/energyvetsCould Your Kind of People recognise Their Kind of Clinic?A job ad may catch a vet’s or nurse’s eye. But it’s their own due diligence that determines whether they apply—or keep in touch.Culture Story Centres turn real experiences from inside your team into credible, discoverable recruitment evidence, giving vets and nurses meaningful reasons to choose your clinic.Explore Culture Story Centres for veterinary clinics