Living and Working at Energy Vets Taranaki with Stacey Deacon - Head Receptionist - 1035

Front Desk, Full Team: Stacey Deacon on How Energy Vets Works Day to DayStacey Deacon didn’t train as a veterinary nurse.She’s a dedicated receptionist — and part of a reception team that sits at the centre of how Energy Vets runs day to day.In this final episode of the Energy Vets REAL+STORY series, Stacey shares what working on the front desk actually looks like inside a busy mixed practice in Taranaki.The reception team works across both the Inglewood and Waitara clinics, coordinating appointments, managing client expectations, and supporting vets and nurses through busy periods — including seasonal peaks like farm scanning alongside small animal demand.Stacey talks about the role reception plays in keeping the day running, how the team works together to manage urgent cases, and the constant balancing act of diaries, client needs, and clinical priorities.She also describes the team environment — where there’s no hierarchy, and vets, nurses, reception, and management all step in to help when things get busy.When asked what makes the difference at Energy Vets, Stacey points to the people — the way the team checks in on each other, works together, and supports one another through demanding days.And when it comes to fit, she’s clear: someone positive, who works with the team and can see the bigger picture.In This Episode00:01 – Introduction to Stacey Deacon and the Energy Vets reception team01:46 – Size of the reception team and working across two clinic locations03:07 – The role of a dedicated veterinary receptionist03:32 – How Stacey entered the veterinary industry03:59 – What’s different about working at Energy Vets04:34 – Busy periods: small animal demand and farm scanning season05:30 – How the team supports each other day to day06:02 – Reception’s role in managing diaries and urgent cases07:16 – The type of person who fits at Energy Vets08:18 – Energy Vets’ “best kept secret”09:35 – Three words to describe the team09:45 – What working at Energy Vets is like day to day10:27 – Why Stacey joined Energy Vets11:07 – Team environment vs expectations before joining11:24 – No hierarchy: how vets support reception when it’s busyHiring LinkEnergy Vets is currently looking for an experienced small animal veterinarian to join a genuinely team-oriented clinic.Learn more here:  careers.vetclinicjobs.com/energyvetsCould Your Kind of People recognise Their Kind of Clinic?A job ad may catch a vet’s or nurse’s eye. But it’s their own due diligence that determines whether they apply—or keep in touch.Culture Story Centres turn real experiences from inside your team into credible, discoverable recruitment evidence, giving vets and nurses meaningful reasons to choose your clinic.Explore Culture Story Centres for veterinary clinics