Local Action：Crisis Text Line
from On the Ground Hosted by LONG FEI
Crisis Text Line, founded in 2013, is the first and largest text-based crisis service in the United States. We believe everyone in crisis deserves to be heard. Through a nationwide network of trained volunteer counselors, we provide free, confidential, 24/7 crisis support via text to millions globally. Text HOME to 741741 and connect with a counselor in 38 seconds—far faster than the 10+ minute average of traditional crisis lines. As of 2024, we've handled over 9 million conversations. 68% of texters end conversations with a safety plan. We also operate CrisisTrends.org, publishing anonymized, aggregated mental health data as a free public resource—currently the world's largest public mental health dataset used by police departments, universities, and the CDC. At the intersection of empathy and innovation, our mission is to ensure that anyone, anywhere, feels heard in their darkest moment. This podcast series explores how data saves lives, how algorithms can augment human compassion, and how an organization built on data navigates questions of trust, governance, and the meaning of "safety" in the digital age.
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