Why the Car Buying Experience Still Disappoints — and the Tiny Tweaks That Flip It

The car buying experience is still broken at most dealerships — and the fixes are smaller than you think. In this episode we dig into why shoppers walk away frustrated, the tiny tweaks that transform your customer experience, and the key features every modern dealership needs to offer. Tactical walk-through of CX friction points, quick wins, and the process gaps most GMs haven't closed. For dealer principals, GMs, and CX-focused managers. Subscribe for weekly insights at www.lottalkpodcast.com.