Love your employees so your customers love you with Brad Cleveland | WLTB Podcast #73

Brad Cleveland is an author, speaker, & consultant focused on customer strategy/management. He has worked across 45 states & in 60 countries for clients as diverse as AMEX, Apple, USAA, University of California, & the US/Canadan/Australian governments.  Brad is author of "Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results" and "Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience". 00:00 - Guest Introduction01:40 - Get to know Brad02:29 - Good customer service is important10:37 - Writing a book for customer experience11:51 - Pandemic's effect around customer experience12:27 - Integrating customer experience13:54 - Solving problems with customer service18:02 - Encouraging bold ideas in the company21:19 - Allowing your employees to grow24:17 - Evolution of customer service with generations27:49 - Customer Experience28:36 - Follow up with Brad👀 Check out the company:https://bradcleveland.com✅ Subscribe if you liked this interview:https://youtube.com/@seanweisbrot 🤝 Become a podcast sponsor:https://www.welivetobuild.com/sponsor📈 To hire Sean to consult your company:https://calendly.com/wltb/strategy#entrepreneurship #entrepreneur #psychology #business #startup #interview #podcast #welivetobuild #seanweisbrotLeave a Review (it truly helps us grow): https://welivetobuild.com/review Hosted on Acast. See acast.com/privacy for more information.