Loyalty is Not Just for Customers
from Improving Customer Experience Hosted by Lynn Hunsaker
Companies do a lot to encourage customer behavior that favors their brand. Yet, like most things in life, loyalty is a two-way street. Who are you loyal to? Features the book, Why Loyalty Matters. For the blog Customer Experience Optimization: at http://customer.ology.com (4:35).
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This episode was published on May 13, 2010.
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