Loyalty That Pays: Turning Taproom Fans into Recurring Revenue

Today we chat with Ross Stensrud from Tapwyse and explore how modern brewery loyalty programs are evolving far beyond the traditional “mug club.” Ross shares exciting performance data from Tapwyse breweries, including a 387% increase in app installs and a 418% surge in membership revenue year-over-year, along with insights into how breweries can now quantify the estimated revenue impact of rewards programs . The conversation highlights how breweries are using real-time dashboards to measure membership revenue, reward value, and guest engagement in ways that turn loyalty from a “nice idea” into a measurable profit driver.Ross and Kary also discuss what separates breweries that succeed with loyalty programs from those that struggle. The key themes: staff buy-in, active marketing campaigns, data-driven decision making, and operational simplicity. Rather than relying on gut instinct, Ross emphasizes the power of using app data to identify top guests, track recurring revenue, and refine marketing strategies. Together, we make the case that loyalty programs—when structured and promoted correctly—can become a meaningful recurring revenue stream and a powerful tool to smooth seasonal revenue swings.Key Takeaways:Track Revenue, Not Just Sign-Ups: Measure estimated reward value, recurring membership revenue, and average tab size to understand the true financial impact of your loyalty program.Use Push Messages Strategically: Data shows strong engagement (including high visit rates per push message) and intentional communication drives repeat traffic.Create a Dynamic Rewards Model: Move beyond static mug clubs to systems that reward repeat behavior and build long-term belonging.Set Clear Membership Goals: Establish targets for monthly and annual membership sales, track progress on a dashboard, and adjust campaigns accordingly.Drive Staff Buy-In: Train your team to promote the program, personalize guest interactions, and make reward redemption easy.ResourcesLearn more about Tapwyse and schedule a demoGet the Brewery Profit Brief - tips, tactics and strategies to run a more profitable brewery businessToday’s episode is brought to you by BevCap. At Beer Business Finance, we talk a lot about installing systems that improve profitability and health insurance should be no exception. BevCap helps beverage companies apply the same discipline they use across the rest of the P&L to employee benefits, helping create smarter plans, more visibility into costs, and significant savings over time. To learn more visit BevCapManagement.com. Ready to transform financial results in your beer business? Learn more about the Beer Business Finance Association, a network of owners and managers working together to build more profitable companies.