LTR 90: Lead with empathy to grow your Quality career

Summary“As a Quality leader, you need to be empathetic to other departments that are impacted by whatever change(s) you are making.”In this Let’s Talk Risk! conversation, Naveen Agarwal and Amit Tyagi explore the intersection of quality management and career growth. Amit shares insights from his extensive experience in quality engineering, emphasizing the importance of innovative thinking, risk management, and effective CAPA processes. They discuss the challenges of navigating change in quality practices and the human element of leadership. Amit also provides valuable career coaching tips for entry-level professionals, highlighting the significance of networking and showcasing relevant skills. The conversation concludes with key takeaways on the importance of quality as a driver for business success and personal career development.Listen to the full 30-minute podcast or jump to a section of interest listed below. Chapters00:00:05 Introducing Amit Tyagi00:04:10 Why Quality is more than a paper exercise00:06:45 Understanding CAPA: correction vs. corrective action00:11:27 Leading change to improve and sustain Quality00:15:02 Growing your career as a Quality leader00:20:05 Bridging the gap from the WHAT to the HOW00:23:30 Career tips for early stage Quality professionals00:29:26 Closing comments and key takeawaysIf you enjoyed this podcast, consider subscribing to the Let’s Talk Risk! newsletter.Suggested links:LTR: Why risk practitioners must build the empathy muscle. LTR: Communicate to facilitate collaboration, not impose opinions. Career Grow System: A CareerLaunch program with Amit Tyagi.Key Takeaways* Quality should not be seen as just a paperwork exercise.* Effective CAPA processes are crucial for long-term success.* Networking is essential for career growth.* Quality leaders must facilitate change and guide teams.* Understanding the human element is key in quality leadership.* Tools like the 5 Whys can help in root cause analysis.* Communicating value is vital during interviews.* Entry-level professionals should focus on relevant experiences.* Continuous improvement should be a goal for quality management.* Quality impacts not just compliance but also business success.KeywordsQuality management, career growth, risk management, CAPA, quality leadership, engineering, professional development, networking, quality tools, career coachingAbout Amit TyagiAmit Tyagi is currently a Senior Director, Quality Engineering at Abzena. He is also a professional career coach committed committed to helping QA/RA professionals to new heights. With 18 years of experience in empowering individuals across industries, he fine-tuned the art of turning ambitions into accomplishments. His prior industry experience include leadership roles in various pharmaceutical and medical device companies. He holds a Bachelor and Master degrees in Biomedical Engineering, and a Certified Quality Engineer certification from ASQ. Let’s Talk Risk! with Dr. Naveen Agarwal is a weekly live audio event on LinkedIn, where we talk about risk management related topics in a casual, informal way. Join us at 11:00 am EST every Friday on LinkedIn.DisclaimerInformation and insights presented in this podcast are for educational purposes only, and not as legal advice. Views expressed by all speakers are their own and do not reflect those of their respective organizations. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit naveenagarwalphd.substack.com/subscribe