Luci Cunningham - How Airship is Shaping Hospitality Marketing with AI and Automation

Episode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one) Lucy provides an insider’s view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty. We discuss how Airship’s integration of AI and automation is pushing the boundaries of what’s possible in hospitality, envisioning a future where technology enhances rather than replaces personal interactions. With a mix of personal anecdotes, professional insights, and a glimpse into exciting future trends, this episode is a must-listen for anyone passionate about hospitality, marketing and technology. (10:46) From Hospitality to Tech (14:43) Career Journey in Hospitality and Tech (21:54) Commercial Head Responsibilities and Collaboration (31:46) Introduction to Airship (44:52) Feedback Automation and Gift Card Management (51:55) Gift Card Integration and Training Enhancement (01:01:17) Future Technology in Hospitality 🔗 Links to check out from the show notes: 📣 Airship https://airship.co.uk 📣 Toggl https://www.usetoggle.com 📣 Ambl https://www.ambl.co 📣 The Ivy & Bills #Hospitality, #Technology, #TeamMotivation, #IndustryLeader, #Accountability, #SocialMediaStrategies, #HospitalityTech, #BookingInefficiencies, #High-endRestaurants, #London, #Airship, #AI, #Automation, #CustomerEngagement, #Loyalty, #Datadriven, #CustomerExperience, #Noshows, #StreamliningBookings, #CustomerFeedback, #CustomerRecovery, #NaturalLanguageProcessing, #DigitalSolutions, #SubscriptionModels, #AI-drivenEmailAutomation, #AdvancedCustomerInsights, #PersonalizedService, #HumanTouch, #Chicamama, #HonestBurger, #100ShoreditchHotel