Lucy Butters - Talking "Cultural Intelligence in Practice"

In this episode, Trisha interviews returning guest Lucy Butters, a master facilitator in cultural intelligence with the Cultural Intelligence Centre and author of the new book "Cultural Intelligence in Practice: Expert Insights for Trainers in a Multicultural Globalised World."

What happens when a CQ trainer discovers that the most challenging cultural contexts aren't in distant lands, but close to home? How can holding discomfort with curiosity rather than rushing to judgment transform the way we navigate cultural differences? Lucy shares insights from interviewing 12 CQ experts across the globe, revealing how the writing process itself became a mirror—exposing hidden cultural assumptions in everything from word choices to argumentative tone. The conversation explores her father's wisdom about looking out "with love and respect," and why Lucy explicitly asks readers to use their own cultural intelligence while reading her book.

Buy Lucy's book, Cultural Intelligence in Practice, here! And take a look at Cross Cultural Catalysts. Cross Cultural Catalysts will be a home for cross-cultural facilitators by fostering a collaborative community where members can sharpen their skills, share expertise, and amplify their impact. In 2026, Lucy and Dr Lyla Kohistany will be launching this network. If you wish to be kept up to date about the launch, please register your interest here.

Listen to Lucy's first episode on the Shift - Shifts for Cultural Intelligence Facilitators

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.