Luxury or Exclusivity Extortion? Hermès Sales Tactics Go to Court

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Consumers are speaking out. A class action lawsuit has been filed by two Hermès shoppers in Northern California who are fed up with sales tactics used by this luxury powerhouse. They allege that the French luxury brand violates federal and California antitrust laws when selling its iconic status-symbol Birkin and Kelly handbags. They claim Hermès has illegally forced customers to spend thousands of dollars on other products to gain access to buying a Birkin bag. Join Robin and Shelley with guests Michelle Mandelstein, an attorney and an adjunct instructor at Fashion Institute of Technology and Jeff Fisher, VP of retail for Blenders eyewear, as they hash out if the lawsuit has any merit and what impact this may have on the future of the luxury sector. For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.