EPISODE · Feb 28, 2017 · 47 MIN
Lyft's VP of Customer Experience and TRUST, With Mary Winfield - CB40
from The Chief Customer Officer Human Duct Tape Show
Mary is another serial customer experience leader who, like many of us gravitated to this work long before it was commonplace or fully understood. Her background is a progression of skills that led her to this role. She began as a process and quality guru, then connected with technology. These two steps started creating the foundation that led her to this role.
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Lyft's VP of Customer Experience and TRUST, With Mary Winfield - CB40
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