Lynn Hunsaker interview on Customer Experience

Lynn Hunsaker is runs a consultancy called Clearaction.biz where she helps organizations build enterprise-wide customer-centricity and ownership of customer experience innovation to live the brand promise and maximize customer profitability. Lynn shares with us insights she has gained over the last 20 years of being an expert in customer experience and highlights some best practices of how we can develop customer centric behaviours. As a well known thought leader in the customer experience space, I felt humbled to have Lynn on the show. Links: Clearaction.biz