EPISODE · Jan 16, 2023 · 27 MIN
Machine Customer with James Dodkins
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview James Dodkins LinkedIn Headline: Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍 | Highlights: 00:00 Game Start 00:38 James' introduction 01:54 James' values 02:58 Customer Machine 04:17 Best Practices 06:13 A time question 13:12 Four main type of customer company interactions 15:35 Empathy among machines? 17:12 How to prepare for the future 20:31 James' preferred example for a customer machine 22:08 The future of CX 23:05 Book Suggestion 23:55 James Contact Details 24:06 James' Golden Nugget and much more on https://www.cxgoalkeeper.com/JamesDodkins2 ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
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Machine Customer with James Dodkins
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