Maintaining Practice Performance – Why empathy is killing us - Alan Robinson | VETchat by The Webinar Vet

Empathy is espoused as the ultimate ‘soft skill’ that vets and nurses need to be successful in veterinary practice. The assumption is that empathy and compassion in vets increases client satisfaction and therefore practice success through better compliance, better patient outcomes and better financial rewards. However, vets, particularly new graduates, are highly trained in clinical knowledge but lack the emotional intelligence skills of empathy and compassion to deal with the stressors of day to day practice, hence the burnout, anxiety and depression – so the story goes. This podcast converted from a webinar, explores the research findings and proposes some solutions to this ongoing dilemma in practice. Sponsored by MWI