Maintenance Requests: What’s Urgent and What Can Wait

Send us Fan MailIt’s 9:40 on a Tuesday night, your phone lights up, and the toilet in your rental is leaking. Do you get in the car, or do you go to sleep and call your plumber in the morning? Emergency maintenance requests are the one call almost every landlord gets wrong at least once, in both directions.Kevin and I are walking you through the three-tier system we use to sort what gets fixed tonight from what can wait until Thursday. You’ll get our real lists for all three tiers, including one tier item that isn’t dangerous at all but still gets us out the door.We also get into the part most landlords miss: the item never sets the tier. The context does. Same broken toilet, different household, different answer. Plus, why it is important to understand your state and local law on habitability violations.And because we don’t just talk about theory, we’re telling you about the neighbor’s call that ended with an evacuated building, the tenant whose bidet project left him without a toilet, and the vacant house that turned a broken supply line into an expensive lesson.Hit play. By the end, you’ll have a framework you can hand your tenants before the phone ever rings.What You’ll Learn in This Episode•  The two-part test we run before deciding anything is a true emergency•  Our tier one list, plus the item that isn’t dangerous but gets a fast response•  Why context, not the item, sets your response time•  The middle move between driving over now and making them wait days•  Why tier three still gets a same-day reply•  The four things we set up at move-in so after-hours calls go well•  A QR code trick that cut our repair calls more than anything elseEpisodes & Resources MentionedEpisode 8: Our Best Tips for a Smooth Tenant Move-In Episode 123: Landlord Systems: The Unit Binder Episode 131: Landlord vs. Tenant Maintenance TurboTenant: Great landlord management software for newer landlordsInnago: Completely FREE landlord management software RentRedi: Management software that syncs with QuickBooks Online DoorLoop: The best landlord management software for larger portfolios California Civil Code 1941.1 (habitability standards) California Civil Code 1942 (repair and deduct)  Connect with Us: 🌎 Visit our website 📧 Subscribe to our newsletter.👆 FREE Landlord Forms and Doc’s🤳Text Us: 650-489-4447📩Email us at: [email protected], [email protected] ➡️ Give us a review: Apple or on Spotify or YouTube ✔️Course Waitlist📱 Instagram, Facebook, &  Private Facebook group