Make Customers Happier with Operational Transparency
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Podcast: HBR IdeaCast (LS 66 · TOP 0.05% what is this?) Episode: Make Customers Happier with Operational Transparency Pub date: 2019-03-05 Get Podcast Transcript → powered by Listen411 - fast audio-to-text and summarization Ryan Buell, associate professor at Harvard Business School, says the never-ending quest for operational efficiency is having unintended consequences. When customers don’t see the work that’s being done in back offices, offshore factories, and algorithms, they’re less satisfied with their purchases. Buell believes organizations should deliberately design windows into and out of operations. He says increasing operational transparency helps customers and employees alike appreciate the value being created. Buell is the author of the HBR article "Operational Transparency." The podcast and artwork embedded on this page are from Harvard Business Review, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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Podcast: HBR IdeaCast Episode: Make Customers Happier with Operational Transparency Pub date: 2019-03-05 Details: https://www.listennotes.com/e/af3a3459ee104f38822a7c221f917567/ The podcast and artwork embedded on this page are from Harvard Business Review, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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