Make Good Customer Experiences Easy - Improving Customer ...

What this episode covers

Upgrading to a new model of any kind of product can be an exciting customer experience … but not if you as a supplier don’t set it up for success. All too often, upgrades cause too many surprises, wasted time and money, and frustration. It just doesn’t make any sense to spoil what could be a perfect opportunity to strengthen your fan base into brand evangelists. After all, buying an upgrade means customers are giving you a new revenue stream and market share. Show your appreciation for that with these keys. From the blog Customer Experience Optimization: at http://customer.ology.com (3:26).

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Frequently Asked Questions

How long is this episode of Improving Customer Experience?

This episode is 3 minutes long.

When was this Improving Customer Experience episode published?

This episode was published on May 13, 2010.

What is this episode about?

Upgrading to a new model of any kind of product can be an exciting customer experience … but not if you as a supplier don’t set it up for success. All too often, upgrades cause too many surprises, wasted time and money, and frustration. It just...

Can I download this Improving Customer Experience episode?

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