Making a Ruckus in Healthcare with Denise Wiseman, PhD, MBA, CPXP

In this episode of Compassion & Courage, Marcus interviews Denise Wiseman, PhD, MBA, CPXP, who explains her transition into patient experience through inspiration from Quint Studer's book ‘Hardwiring Excellence’ and her own negative experience as a patient. Denise also shares what it means to make a ruckus in healthcare and how working in the field of patient experience for over a decade presented gaps in patient experience progression.With 25 years of experience in the healthcare industry, listen to find out how the COVID-19 pandemic allowed Denise to redefine her career, the importance of network weaving, and discover how to develop competency in leadership!Key Moments:00:00 – Introductions00:50 – Denise introduces herself and shares a little about her career path. Denise shares her experience as a patient and how that became a catalyst for her entire life.07:02 – Marcus asks about a time where Denise witnessed compassion.09:30 – Denise explains how she wants to make a “ruckus” in PX in healthcare.15:27 – Marcus and Denise talk about what’s next and about network weaving in the PX field.20:20 – Denise explains how she developed her leadership skills. And Marcus continues the conversion about leadership and fostering leadership styles.28:30 – Marcus shoots off his rapid-fire questions. Denise would leave us with, “TOGETHER” and “You have the power to make up the difference!”31:10 – Thank yous and goodbyes!Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Wiseman, PhD, on LinkedIn: https://www.linkedin.com/in/wisewoman1/Learn more about The PX Community: https://www.thepxcommunity.comLearn more about Marcus’ Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Denise Wiseman, PhD, MBA, CPXPDenise’s career in healthcare began in a critical access hospital in Washington state and expanded to serve organizations large and small across the US.  After working in non-profit and for-profit healthcare sectors and the last decade in patient experience, Denise is now working to Make a Ruckus That Makes a Difference in healthcare.  She brings her expertise, passion for serving frontline leaders and employees, and entrepreneurial spirit to every conversation.  Denise encourages those she works with to think differently, create synergistic collaborations, develop relationships and connections beyond their organizations and profession, and, of course, make a ruckus.   Date: 1/15/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 135 - Making a Ruckus in Healthcare with Denise Wiseman, PhD