EPISODE · Nov 7, 2024 · 23 MIN
Making Financial Services Customer Communications More Human, Ben Hammond, Lang Cat (#7)
from Regulated Digital · host Sam Kendall, Beyond Encryption
We caught up with Ben Hammond, Managing Director of Consulting and Insight at The Lang Cat, to discuss how financial services can humanise digital communications amidst regulatory challenges.How can financial services maintain a human touch in their digital customer communications? Blending innovation with personalisation, along with using the latest in AI technology, will be key—as will working to innovate within and challenge regulatory requirements.As the financial sector evolves, balancing advanced digital solutions with genuine human interaction is a significant concern.Learn more on our website.
What this episode covers
We caught up with Ben Hammond, Managing Director of Consulting and Insight at The Lang Cat, to discuss how financial services can humanise digital communications amidst regulatory challenges.How can financial services maintain a human touch in their digital customer communications? Blending innovation with personalisation, along with using the latest in AI technology, will be key—as will working to innovate within and challenge regulatory requirements.As the financial sector evolves, balancing advanced digital solutions with genuine human interaction is a significant concern.Learn more on our website.
NOW PLAYING
Making Financial Services Customer Communications More Human, Ben Hammond, Lang Cat (#7)
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.