Making Healthcare Add Up: a Conversation with Healthcare Informatics Pioneer Lou Servizio

Lou Servizio is the founder/CEO of Wellcast ROI, the leading international provider of analytical tools that calculate the ROI of wellness, behavioral, pharmaceutical, and occupational health programs. One of the more fascinating people we’ve visited with - Lou is also an accomplished scuba diver and marathoner - we discuss his journey from international banking to healthcare informatics and how it led to the formation of Wellcast ROI. We talk about the Workplace Outcome Suite (WOS), which was developed by Chestnut Health Systems (CHS), and emerged to become a standard for EAPs to measure the efficacy of their services in five key areas: work absenteeism, work presenteeism, work engagement, workplace distress, and life satisfaction. Lou shares plans to create a new, more modern instrument to align with the evolution of EAPs as they’ve expanded their services and products. Lou also discussed how it will incorporate AI, and how he and the CHS team are planning to make it a more “universal” tool that can be adapted beyond EAP/behavioral health to measure services and programs addressing physical health, and the increased ROI when they’re applied to both (based on “portfolio theory” - you’ll have to listen to the very end to understand how that works!).A fascinating conversation with a fascinating guy.