Making It Easy: How Agentic AI Enables Seamless Digital Experiences at USF

In this episode of the Campus Technology Insider Podcast, Editor-in-Chief Rhea Kelly sits down with Sidney Fernandes, CIO, and VP of Digital Experiences at the University of South Florida. They discuss the impact of agentic AI in higher education, focusing on USF's initiatives to make technology and workflows user-friendly. Topics include the formation of the Bellini College of Artificial Intelligence, Cybersecurity and Computing, strategies for integrating AI to improve student and faculty experiences, and the importance of security, compliance, and data governance in AI deployment. In addition, they explore how USF leverages student ambassadors to scale AI literacy and solutions across its campuses. 00:00 Introduction and Guest Welcome 00:30 Sydney Fernandez's Background and Role at USF 01:10 USF's Technology Strategy: Making It Easy 02:44 Digital Experiences at USF 05:33 AI Initiatives and Early Goals 13:32 Scaling AI with Student Ambassadors 23:44 Challenges and Lessons Learned 26:08 Future of AI at USF 29:19 Conclusion and Farewell Resource links: GenAI at USF Bellini College of Artificial Intelligence, Cybersecurity and Computing Music: Mixkit Duration: 30 minutes Transcript