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Making it Right: Turning Breakdown Experiences into Forever Customers episode artwork

Jan 2, 2014 4 min

Making it Right: Turning Breakdown Experiences into Forever Customers

from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Hosted by Dr. Joseph A. Michelli

Dr. Michelli discusses why mistake recovery has substantial impact on customer perceptions and on the future purchases of those consumers...

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Making it Right: Turning Breakdown Experiences into Forever Customers

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How long is this episode of Customer Experience University - Winning Loyalty & Engagement One Customer at a Time?

This episode is 4 minutes long.

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This episode was published on January 2, 2014.

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