Making People Feel at Home Is the Most Important Part of the Customer Experience at QSLM Communities

Julie Podewitz, CEO & Founder of Grow Your Occupancy, talks with Tiffany Cooey, Executive Vice President of Sales and Marketing at QSL Management, about the strong focus on the customer experience at their senior living communities. From the moment a prospect walks into one of their communities, the emphasis is on not only a luxury senior living experience, but also on creating a feeling of home. Listen to find out how, through training and reinforcement, the entire team at each QSLM community delivers on the resident experience.