Making People Feel Heard in Healthcare: Dr. Karen Rigamonti, Leadership Coach at KHDR Consulting

Two early experiences shaped Dr. Karen Rigamonti’s career in healthcare. First, she realized she had a gift for listening when assigned to a patient on a psych floor who wouldn’t communicate with anyone else, but eventually opened up to her. The other formative experience was the premature birth of her son, which took place after an obstetrician failed to listen to her concerns. “The experience of not being heard remains vivid with me,” she tells host Dr. Rishi Desai. In the time since, she has consulted with healthcare institutions around the world to help foster more welcoming and sustainable social dynamics, sometimes overcoming major cultural gaps in the process. On this episode of Raise the Line, learn how Dr. Rigamonti forged an impromptu new life in Saudi Arabia, what producing a healthy institutional culture means in practice, and how to actually get stubborn groups of people to change their ways (hint: we are all secretly teenagers at heart). If you like this podcast, please share it on your social channels. You can also subscribe to the series and check out all of our episodes at www.osmosis.org/podcast