Making the Case for Converging Customer and Employee Experiences

CX Today's Charlie Mitchell hosts Jono Luk, Vice President of Product Management at Webex, discussing how businesses are converging CX and EX.In this session, we consider:Why are more brands tying together customer and employee experiences?The first steps for converging CX and EXConvincing execs to take EX seriously as a means of improving CXHow Webex is helping brands to enhance employee experiencesHow Cisco is walking the walk