Making the Grade? How AI Fares in CX

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of InsideAnalysis to find out! Host @eric_kavanagh will interview Author and AI expert Tom Taulli, and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that you're using this powerful technology ethically.