Manage the Machine: Paula Goldman on How to Harness Human-AI Collaboration at Work

On this episode of In AI We Trust?, EqualAI President and CEO Miriam Vogel speaks with Paula Goldman, Salesforce’s Chief Ethical and Humane Use Officer and EVP of Product. In anticipation of Paula’s forthcoming book Manage the Machine: How to Harness Human AI Collaboration at Work, they discuss how AI can be designed and used in a way that centers and strengthens human judgment and human connection. The end goal is to expand accessibility and improve people’s experiences across domains, including HR, customer service, and marketing.