Managing a Business Development Representative

Building a strong referral network can be one of the most powerful ways to grow a service business—but it also comes with challenges many owners aren’t prepared for. In this episode, Eric and Larry dive into the realities of managing Business Development Representatives (BDRs) and why so many companies struggle to turn activity into real revenue.The discussion explores common pitfalls business owners face, including avoiding accountability, confusing busyness with productivity, and trying to manage a role they’ve never performed themselves. The hosts break down how personality styles—especially highly social, relationship-driven reps—can create management challenges if expectations and systems aren’t clearly defined.You’ll also hear practical strategies for setting revenue goals, building structured activity plans, and tracking the metrics that actually matter—from door knocks and meetings to bids, jobs, and revenue generated. The episode highlights why consistent measurement and clear expectations are essential to turning relationship-building into profitable growth.Finally, Eric and Larry share real-world examples of persistence in business development, including how years of consistent relationship-building with the right referral partner can eventually turn into millions in revenue.If you manage sales or referral marketing in a service business, this episode offers actionable insights on creating accountability, managing BDRs effectively, and building a referral engine that truly drives growth.TITLE SPONSOR:Super Tech UniversityDramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.Click here for a discount: https://supertechu.com/register/podcastoffer/.Here is an entrepreneur's story you will relate to.SPONSOR: C&R MagazineC&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.