Managing Anger and Expectations: De-Escalation Skills for Attorneys and Their Clients

In this program, Licensed Marriage and Family Therapist Paul Gutrecht will examine how specific behavioral and language-based skills can be used to reduce stress—an essential first step in accessing more effective communication. He will then illustrate several converging approaches to de-escalating language, allowing participants to identify and apply the methods best suited to their individual circumstances. Finally, through real-world case studies, Paul will demonstrate how to deconstruct a client’s escalating language and perspectives in order to uncover and validate the underlying feelings, wants, and needs which are layered underneath.Upon completion of this program, participants will be able to:Identify at least three separate approaches to more effective, de-escalated communication.Identify at least four coping strategies to reduce distressPresent resourcing/coping skills for clients to use in real time for managing reactive urges.Identify and use mindfulness-based coping skills for managing one’s own reactions to a client.