EPISODE · Mar 30, 2023 · 27 MIN
Managing Client Expectations to Create Raving Fans
from Maximum Lawyer · host Tyson Mutrux
Building a firm and starting a firm is not easy! But what Bill is going to cover today is easy. It's easy to learn. It's easy to do. And it will have a disproportionate positive impact on your business. The reason this stuff works is that it goes to the core of any successful business, which is client happiness! That is at the core — If your clients are happy, they will go out and rave about your business and any people they talk to.If those people need help in the same area in the future, they are the easiest leads to convert. Let’s think about client happiness in a different way. There are two components to client happiness.ObjectiveClient expectationsThis and more is what our podcast guest Bill Farias talks about today in this throwback MaxLawCon 22 presentation. Listen in!3:13 When what you get falls short of what you were promised! 8:02 Not properly managing and meeting people's expectations 8:58 Using a formula to manage clients expectations 10:25 Step 1 - If you do the work up front …10:40 Step 2 - Humans want to make other people happy = Operations - Process - Costs 14:12 How to get started and making a game plan16:53 Tools🎥 Watch the full video on YouTube here. Connect with Bill:WebsiteFacebook LinkedinYoutube Resources:Join the Guild MembershipMeet us in Austin, TX! The ZAPATHON Automation Workshop featuring Kelsey Bratcher! Become a member to purchase your ticket.Subscribe to the Maximum Lawyer Youtube ChannelFollow us on InstagramJoin the Facebook GroupFollow the Facebook PageFollow us on LinkedIn Resources:Join the Guild MembershipSubscribe to the Maximum Lawyer Youtube ChannelFollow us on InstagramJoin the Facebook GroupFollow the Facebook PageFollow us on LinkedIn
What this episode covers
Building a firm and starting a firm is not easy! But what Bill is going to cover today is easy. It's easy to learn. It's easy to do. And it will have a disproportionate positive impact on your business. The reason this stuff works is that it goes to the core of any successful business, which is client happiness! That is at the core — If your clients are happy, they will go out and rave about your business and any people they talk to.If those people need help in the same area in the future, they are the easiest leads to convert. Let’s think about client happiness in a different way. There are two components to client happiness.ObjectiveClient expectationsThis and more is what our podcast guest Bill Farias talks about today in this throwback MaxLawCon 22 presentation. Listen in!3:13 When what you get falls short of what you were promised! 8:02 Not properly managing and meeting people's expectations 8:58 Using a formula to manage clients expectations 10:25 Step 1 - If you do the work up front …10:40 Step 2 - Humans want to make other people happy = Operations - Process - Costs 14:12 How to get started and making a game plan16:53 Tools🎥 Watch the full video on YouTube here. Connect with Bill:WebsiteFacebook LinkedinYoutube Resources:Join the Guild MembershipMeet us in Austin, TX! The ZAPATHON Automation Workshop featuring Kelsey Bratcher! Become a member to purchase your ticket.Subscribe to the Maximum Lawyer Youtube ChannelFollow us on InstagramJoin the Facebook GroupFollow the Facebook PageFollow us on LinkedIn Resources:Join the Guild MembershipSubscribe to the Maximum Lawyer Youtube ChannelFollow us on InstagramJoin the Facebook GroupFollow the Facebook PageFollow us on LinkedIn
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Managing Client Expectations to Create Raving Fans
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