Managing Communication Applications

Denzil Samuels, VP & GM of Global Managed Services for Avaya joins the Lippis Report podcast to discuss managed communication applications. As contact centers move toward IP and unified communications plus communications-enabled business applications start to be implemented, many firms are seeking approaches to mitigate risk and manage total cost of ownership. Denzil and I discuss the expertise, tools, and knowledge to consult, design, build and manage a converged environment in a way that will deliver a competitive advantage for enterprises. We end the discussion by introducing Avaya�s services value chain approach. If you are experiencing gaps in the required skills to manage a converged network, then listen up. Enjoy Nick