EPISODE · Oct 1, 2025 · 19 MIN
Managing Consumption
from Managing the Customer Experience
Consumption experiences don’t just happen—they can be designed, managed, and enhanced. This episode explores how structuring consumption, such as pacing and sequencing experiences, can boost customer satisfaction and long-term value. It also discusses strategies for managing the customer journey to extend enjoyment and create memorable moments.
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Managing Consumption
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How long is this episode of Managing the Customer Experience?
This episode is 19 minutes long.
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This episode was published on October 1, 2025.
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