Managing Crisis: Leadership Pearls with Amy Mauro, Organizational Change Consultant and Executive Director, DC Fire & EMS Foundation

The Alert Medic 1 team sits down with Amy Mauro to discuss various topics regarding EMS, leadership, and leveraging crisis. Amy C. Mauro, Esq. is an accomplished attorney and transformative leader who worked on critical policy issues and strategic organizational change for twenty-five years, in both District and federal agencies and in three branches of government. She now advises leaders on organizational change as Principal and CEO at Mauro, PLLC. She also is the volunteer Director of the DC Fire & EMS Foundation. Amy is a results-oriented manager and problem-solver known for her depth of knowledge on policy, legal, agency operations, and budget issues. She has vast executive, legal, legislative, public safety and criminal justice experience from her time as Chief of Staff at the DC Fire & EMS Department, General Counsel and Chief of Staff at the DC Office of Risk Management (DCORM), and a staff member in the Office of the City Administrator, DC US Attorney’s Office and DC Council. In 2015, Amy was appointed by Mayor Muriel Bowser as Chief of Staff for the DC Fire and Emergency Medical Services Department, during a time of significant challenges for the Department. For eight years, she worked with retired Chief Gregory M. Dean, current Chief John A. Donnelly, Sr., and their executive leadership teams, to drive strategic budget investment, cultural and organizational change, and service improvements. The Department’s reforms and innovations, particularly in the area of EMS, have received national recognition and emulation. In her role as Chief of Staff, Amy oversaw the Department’s media and community relations, labor relations, office of the general counsel, budget, performance and data analysis, and EEO and diversity offices. Amy is a Washington, DC native and lives on Capitol Hill with her husband and two children.