Managing Customer Expectations (with Carleen Carter)

from CJ & The Duke Hosted by Robert "The Duke" Fedoruk & Cory "CJ" Wesley

In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter. Check out Carleen's website! https://www.smartcarleen.com/ Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant. Robert is the founder of The Duke Digital Media Sponsor Us!

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Managing Customer Expectations (with Carleen Carter)

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This episode is 37 minutes long.

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This episode was published on November 16, 2023.

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