Managing Lost and Non-Revenue Water

Every drop of water has value, and every gallon lost has a cost.In this episode of Authorities on Air, we are joined by the team from Lower Saucon Authority to talk about how they successfully manage lost and non-revenue water, and why it matters to the customers they serve.Recorded live at the PMAA Annual Conference in Bethlehem, Pennsylvania, this conversation features Bill Ross, Administrator, Stacey Fetzer, Assistant Administrator, and Bill Reccek, Operations Supervisor. Together, they explain what “non-revenue water” really means, why water loss is a challenge for every utility, and how a small, highly focused team keeps their system performing at an exceptional level.You'll hear how proactive pipe replacement, daily system monitoring, smart meters, and leak detection technology work together to reduce water loss, control costs, and protect infrastructure. The episode also highlights the importance of educating customers, communicating transparently, and staying vigilant even when performance is strong.This is a clear, practical look at how thoughtful system care and teamwork help protect public water systems and deliver real value to the community.PMAA WebsiteLinkedInLower Saucon Authority WebsiteLower Saucon Authority - Facebook