Managing Multiple Devices and Users Within PRODA (and RAM)

In this episode of Understanding the NDIS Related Portals, Winter and Will unpack how to manage multiple staff and software systems safely across PRODA, myID and the Relationship Authorisation Manager (RAM) as your NDIS business grows.They start by clarifying what PRODA, myID and RAM each do following the late-2025 transition away from PRODA logins for most NDIS portals. You’ll hear clear examples of which tasks run through the NDIS Commission Portal vs myplace and other operational portals, and why this distinction really matters once you move beyond a sole trader setup.Next, they step through a practical, role-based approach to onboarding staff: from helping a new team member create their personal myID, to sending and accepting RAM authorisations, and understanding PRODA attribute types like service-user, member-management, device-management and service-link. You’ll learn how to design simple “access levels by role” for support workers, admin and finance staff, compliance managers, IT and practice managers, and owners/directors.Finally, Winter and Will explain B2B devices and how they let your client management software talk directly to government services without someone logging in each time. They outline who should manage devices, how to register, activate and extend them, and how to build a basic security checklist covering RAM authorisations, PRODA memberships and B2B devices. The episode closes with a clear offboarding process so former staff lose access promptly while your audit trail stays clean and compliant.If you’re a newer NDIS provider or just starting to scale beyond yourself, this episode will help you turn PRODA and RAM from a confusing patchwork into a simple, secure framework that grows with your business.