Managing People in the Hospitality Industry with Lauren Pearce

In episode 54, Coffey talks with Lauren Pearce about the unique world of hospitality talent management. They discuss post-pandemic people management in the hospitality industry; how operations, recruitment, and retention were affected by COVID; how a shift in management style helped create a better work environment; training strategies that have improved attraction and development of talent; successfully involving managers and leaders in the recruiting process; and why leaders can benefit from being part of their local SHRM chapters.Good Morning, HR is brought to you by Imperative—premium background checks with fast and friendly service. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Lauren is a 2011 graduate of Texas A&M University's Human Resource Development program with over ten years of HR experience in various industries ranging from non-profits to manufacturing. She has earned her PHR, SHRM-CP, and is the Past President of Brazos Valley SHRM. Currently, Lauren serves on the Executive Committee as the Director of HR at the Texas A&M Hotel and Conference Center. Lauren and her husband, Jeff, have a firecracker 16-month old girl, Kaci, and two mischievous dogs that contribute to the constant chaos they are blessed to call home. When not spending time with family or work, Lauren enjoys volunteering with wildlife rehabilitation, an ironic connection to her chosen professional field!Lauren Pearce can be reached at https://www.linkedin.com/in/lauren-pearce-phr-shrm-cp-212a8556 About Mike Coffey:Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year. Additionally, Imperative is included in the prestigious Best Places to Work in Texas list and has been named the Texas Association of Business’ small business of the year.Mike is a member of the Fort Worth chapter of the Entrepreneurs’ Organization and volunteers with the SHRM Texas State Council.Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.Learning Objectives:1. Adopt management strategies that improve talent development.2. Understand how strategic alliances and programs serve to enrich talent pool.3. Train and involve leaders in the recruiting process.