Managing Returns for a Billion Dollar Logo Featuring Julie Ryan with HP

Companies working to achieve net zero carbon emissions across the entire value chain must take urgent and decisive action. Any product innovation has to take into consideration the environmental impact over the lifespan of that item.Julie Ryan is the Senior Manager of NA Returns and Remarketing at HP, where she has been innovating for more than 36 years. Anyone who purchases a product from HP directly has return privileges. Julie’s organization authorizes those returns and manages the physical operations associated with receiving them, issuing credits, refurbishing and/or remanufacturing the product, putting it in a warehouse, and selling it as a recertified/refurbished product.In this episode, Julie joins host Scott Luton and Tony Sciarrotta, Executive Director of the Reverse Logistics Association, to talk about:• The public commitments HP has made about sustainability that serve as the heart of their reverse logistics strategy• Why supply chain organizations need to include a broad range of skills and backgrounds so they can thrive• Her advice for industry newcomers, especially womenAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- The Power of Spend Visibility: A Roadmap for Success: https://bit.ly/3WToUU5WEBINAR- 5 Ways the Right TMS & ERP Integrations Streamline & Simplify Shipping: https://bit.ly/3CjWWYaWEBINAR- Unbreakable: Unlocking Resilience in the Face of Disruptions: https://bit.ly/42VHGM3WEBINAR- Better Demand Planning with Supply Chain Visibility: https://bit.ly/3NpgQpGThis episode is hosted by Scott Luton and Tony Sciarrotta. For additional information, please visit our dedicated show page at: https://supplychainnow.com/managing-returns-billion-dollar-logo-HP-1142 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at [email protected]© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.